Job Description
Job Description Opportunity at Chick-fil-A Arizona & Ocotillo We are looking for an enthusiastic Front of House Operations Director to join our team at
Chick-fil-A . This is a hands-on operational leadership role where you will own the guest experience, equip leaders, and drive excellence on the front lines.
This role and its development plan is built for leaders experienced in high-volume, quick-service or similarly fast-paced environments.
Your Impact - Own real-time throughput across Drive Thru, Mobile Thru, and Front Counter
- Lead leaders who manage speed-of-service metrics, labor deployment, and guest flow
- Develop & improve systems that allow hospitality to scale at high volume
- Managing a team of 50+ by setting clear expectations and holding people accountable to high standards
- Implementing systems to improve productivity, reduce labor waste, and steward profitability
- Partnering cross-functionally with Back of House to ensure smooth hand-offs and seamless guest experiences
Company: Chick-fil-A Arizona & Ocotillo - Owner/Operator Laura Hasler is continuing to build a legacy with Chick-fil-A. Her dad became an Owner/Operator when she was 6 months old, so she's passionate about carrying out the legacy that the Cathy family and her dad started!
- Laura is passionate about offering long-term career growth opportunities in their local family business, or launching future Owner/Operators
- Chick-fil-A Arizona & Ocotillo is in the top 20% for customer satisfaction scores and they have goals to be in the top 20% in all metrics and grow multi-unit
- Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
- Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
- Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
- Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees - Health Insurance with employer contribution
- 401K with 3% match
- Tuition free college through Point University
- Paid Vacation
- Metric based bonus'
- Leadership growth & development
- Overtime Available
Background Profile - 2+ years leading teams in a high-volume, systems-driven restaurant or service environment (QSR strongly preferred)
- Experience in Chick-fil-A or a comparable high-volume, service-focused brand (e.g., In-N-Out, Raising Cane's, Whataburger, Starbucks, etc.) is strongly preferred.Proven ability to train, coach, and develop leaders
- Confident communicator with strong command presence during busy shifts
- Full-time open availability including Friday & Saturday
- Passion for hospitality excellence and alignment with Chick-fil-A's values
Apply now and qualified candidates will be contacted
ASAP .
Job Tags
Full time, Local area, Immediate start, Shift work,